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Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how Cazeus Casino ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website at cazeus.fun and the services provided through it. We are committed to handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Cazeus Casino is the data controller for all personal information collected through this website. If you have questions about how your data is processed, contact us via the support channel listed on the platform.

2. What Data We Collect

We collect the following categories of personal data when you register and use our services:

  • Full name, date of birth, and nationality
  • Email address and telephone number
  • Residential address and proof of identity documents (for KYC purposes)
  • Payment method details including card numbers (partial) and e-wallet identifiers
  • Account activity including deposits, withdrawals, game history, and bonus usage
  • Device information, IP address, browser type, and session data
  • Communications you send to our support team

3. How We Use Your Data

Your personal data is used for the following purposes:

  • Account registration and verification in compliance with UK KYC and AML requirements
  • Processing deposits, withdrawals, and resolving payment disputes
  • Complying with our UKGC licence obligations including responsible gambling checks
  • Detecting and preventing fraud, money laundering, and underage gambling
  • Providing customer support and responding to your enquiries
  • Sending you account notifications, bonus offers (where consent is given), and platform updates
  • Improving our services through anonymised usage analytics

4. Legal Basis for Processing

We process your data under the following legal bases as defined by UK GDPR: performance of a contract (to provide our services), compliance with legal obligations (regulatory requirements), legitimate interests (fraud prevention, platform security), and consent (marketing communications where you have opted in).

5. Data Sharing

We do not sell your personal data to third parties. We share your information only where necessary with the following categories of recipients:

  • Payment processors and banking partners to handle transactions
  • Identity verification providers for KYC compliance
  • Regulatory authorities including the UK Gambling Commission when required by law
  • GamStop and other responsible gambling organisations where applicable
  • Technology providers who support the operation of our platform under data processing agreements

6. Data Retention

Account data is retained for a minimum of five years after account closure to comply with anti-money laundering legislation. Marketing preferences and consent records are retained until you withdraw consent. Technical logs are retained for 12 months unless a longer period is required for compliance purposes.

7. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the data we hold about you
  • Right to rectification — you can request correction of inaccurate data
  • Right to erasure — you can request deletion of your data subject to legal retention obligations
  • Right to restrict processing — you can request we limit how we use your data
  • Right to data portability — you can request your data in a machine-readable format
  • Right to object — you can object to processing based on legitimate interests
  • Right to withdraw consent — you can withdraw marketing consent at any time

To exercise any of these rights, contact our support team. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to maintain your session, remember preferences, and analyse traffic. Essential cookies are necessary for the site to function. Analytics cookies are only placed with your consent. You can manage cookie preferences through your browser settings or the consent banner displayed on your first visit.

9. Security

All data transmitted between your device and our servers is protected by 256-bit SSL encryption. Payment data is processed by certified payment providers and is not stored on our servers after transaction completion. Access to personal data internally is restricted to authorised staff on a need-to-know basis.

10. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place including standard contractual clauses approved by the ICO or adequacy decisions covering the destination country.

11. Changes to This Policy

We may update this Privacy Policy when our practices change or when regulatory requirements are updated. The date at the top of this page reflects the most recent revision. Continued use of the platform after an update constitutes acceptance of the revised policy.

12. Contact

For data protection enquiries, contact the Cazeus Casino support team via live chat or the email address listed in your account area. For complaints, contact the ICO at ico.org.uk or by post to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.